Frequently Asked Question
General defect rate 0.5%. We offer replacement and repair service free of charges if the defectives over 0.5% because of quality problem from manufacturer. We will take charge of the freight cost when send back and send to you again.
2/Can provide free sample??
According to our company regulation, we do not allow to send samples free of charges, unless the good customers cooperation with us for many time, hope you can be one of our good partners. We have so many different clients from all over worlds. Every year our factory paid a lot of money on development new innovation and sent many samples free of payment. However, it is a big burden for our finance department. So we have to ask clients to pay sample charges and also pay freight cost in first sample order. When the client have bulk order next time, we can refund the sample charges to his / her for reward.
Payment terms: T/T 30% in advance, 70% balance is finished before shipment. Sample should be full payment.
We can accept the rest with a copy of B/L or L/C at sight when you become our frequent client with good relationship in long term.
1 year warranty. Any default from manufacturer is free of charges to repair or replace.
More information contact with us, we service for you at any time!!
5/Minimum Order Quantity??
No require any minimum orders, sample order is welcome as well. The sample price is different from the bulk price.
6/Whether to provide OEM/ODM servicesWhether to provide OEM/ODM services??
Offer OEM/ODM services as well.